Privacy Policy

Introduction

Welcome to valmino (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, services, AI systems, or communicate with us.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Phone number

Email address

Business address

Appointment and booking details

b. Communication Data

Call recordings (including AI-handled calls)

SMS, voicemail, and chat messages

Emails and form submissions

c. Technical Information

IP address

Browser type

Device information

Pages visited and usage data

3. How We Use Your Information

We use your information to:

Provide and manage our services

Book and manage appointments

Operate AI voice and messaging systems

Send confirmations, reminders, and notifications

Improve service quality and performance

Comply with legal and regulatory requirements

4. AI & Call Recording Disclosure

By interacting with our systems, you acknowledge and consent that:

Calls may be answered or assisted by AI

Calls may be recorded for quality, training, and compliance purposes

AI systems may process information to complete bookings or requests

We do not sell or misuse call data.

5. Sharing of Information

We do not sell your personal data.

We may use trusted third-party platforms such as CRM systems, voice AI providers, email and SMS services, calendar tools, and payment processors solely to deliver our services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data

Request corrections

Request deletion

Opt out of marketing communications

To exercise these rights, contact us at:

📧 [[email protected]]

8. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve user experience, analyze performance, and support marketing efforts. You may disable cookies through your browser settings, though some features may not function properly.

9. Use of Artificial Intelligence

We use artificial intelligence (AI) systems, including voice and chat automation, to assist with call handling, scheduling, and customer support. AI interactions may be recorded and monitored for quality, training, and compliance purposes.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:[email protected]

This Privacy Policy is governed by the laws of the United States.